Our site is designed to provide the services and sufficient information about the product but there are certain rules and regulation that consumers are required to follow. In order to function appropriately Saanvi Perfumers preserves the right to make changes in the policies from time to time. And the agreement would be effective from the moment it is being posted on websites. Consumers should accustom themselves from procedures and policies attached to the product. Saanvi Perfumers provides complete and general information which users should follow. These terms and conditions are not designed to confine or amend the facilities or services that are provided to consumers. So, the responsibility lies on the consumer’s side to double check the terms and conditions before getting any services.
Introduction
1. User must have attained the age of 18, in other words should be major to abide the terms and conditions.
2. In the condition of accepting the terms by consumers, it is assumed that they major and above 18 years of age.
3. In case of breakage or mishandling, Saanvi Perfumers preserves its right to recompense the losses from parents of minor.
1. Order can be placed by filling the form provided on the Saanvi Perfumers site. Following placing order customers can receive computer-generated order products by email.
2. Relevant information about the method of payment and delivery of the product would be provided to the customer by email.
3. During the fact of any variety of rejection of order after getting payment, one can contact by email.
1. Payment procedure is quiet easy at Saanvi. We use PayPal and Zaakpay Secure Payment Gateway to process payments for Credit Cards, Debit Cards, Net Banking & Phone Banking./p>
2. Full information about the payment is required before receiving any kind of order.
3. If all order is placed at the weekend or on vacations then in that matter processing of the order will begin on the next working day.
1. Products are delivered within 2 weeks after the payment is accepted as it takes about 2 to 5 working days to transfer payment into account.
2. Delivery of order should be taken in person if the payment is made through a credit card. In the case of non-presence, any authorized person should be available on behalf of an individual.
3. The receipt is provided on the delivery of a product, which acts as confirmation of payment.
1. On account of the unavailability of a product, its depiction or price changes Saanvi Perfumers preserves the right for cancellation of product order. Even those products that are accepted to deliver can be canceled.
2. Previous information is provided to the Customers about the cancellation of an order. No charges are charged for cancellation.
3. The Buyer maintains the full right to cancel the order before delivery of the order by Buyer Support Services during working hours. After dispatching of the product, the order would not be canceled and customers are required to accept it according to the terms and conditions. If payment of the product is failed then in that case, the cancellation can be done.
1. To return, the product, Return Authorization Number also known as RA No. can be taken from Saanvi Perfumers.
2. Order Number, Image of the damaged product and described reason to return the product should be provided through email.
3. Following a complete evaluation of the problem, suitable instruction and return address to return the product will be provided.
- Complains related to products are accepted only when the product is not opened or damaged.
- A money-back guarantee is provided if the product is not delivered within the prescribed time.
- Customer Support service is provided and a customer can contact them by mail.
- In the case of delivery of the different products, we accept complain via mail and a suitable service is provided accordingly.
- In case the wrong shipment of the product is made or product delivered is different from the samples shown on the websites, then we will return the product or exchange it according to the consumer demand.
- In case of exchange or mismatch of product, a replacement can be done within 2 weeks after receiving the product.
- Exchange of product can be entertained through Customer Services only within the 7 days in case of any kind of damages or scratches.
- Refunds are made to the customer in the same way payment of the product is being done. But, while paying back through PayPal, Saanvi is not responsible for late payment, since PayPal account is used to refund the amount.
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